Customer Service

ORDER PROCESSING

Our goal is to process all orders within 1 business day (not including weekends or holidays) of order receipt. Adequate lead-time may be needed on large volume orders. If there is an item in your order that is on backorder or out of stock, you will be notified by a customer service representative. Once an order has been placed, we are not able to alter the order.

 

TAXES

Orders shipped within Maryland will be charged a 6% sales tax. Any other local taxes are the responsibility of the purchaser.

 

PAYMENT METHODS

Orders placed through ipong.net must be placed with Visa, MasterCard or American Express or Pay Pal.

iPong is a division of Sport Squad, LLC and as such your credit card statement will reflect charges from "Sport Squad".

 

SHIPPING

All orders, excluding tables, will be sent via USPS or UPS Ground. Once your order is shipped you will receive an email with your tracking information. Orders should arrive between 3 - 8 business days after being placed. Rush delivery is available for an additional charge.

 

RETURNS

Items returned for refund or exchange must be returned within 30 days of purchase. 

Products must be new, unused, and contain all original packaging and accessories. Balls cannot be returned if opened. 

All returns must include an RMA number assigned by iPong. Please contact iPong at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 301.816.3060 and reference your order number. Items mailed back without an RMA number will not be processed. 

Returns must be shipped prepaid; COD deliveries will not be accepted. 

Refunds will be issued within 7 business days of delivery to our return address. The cost of shipping & handling will be deducted from your refund. For exchanges, additional shipping & handling charges will apply. If the return is a result of our error or found to be defective, you won't be charged for return shipping & handling. 

Please send your returns to: 
iPong
ATTN: Returns* 
3711 West Street
Hyattsville, MD 20785 

*Please reference the RMA number.

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